Order and support emails that reach the inbox.
Make sure your replies reach customers. Read the support mailbox as a team, organize with aliases and keep bounced addresses off your list.
- MX where incoming mail goesVerified
- SPF who may sendVerified
- DKIM the message signatureVerified
- DMARC what happens to unverified mailVerified
- MTA-STS encrypted delivery requirementVerified
- TLS-RPT encryption problem reportsChecking
What your store needs from email.
Every reply that doesn't arrive can be a lost customer.
Authenticated sending
Aligned SPF, DKIM and DMARC; the authentication large mailbox providers require from senders is the default on every domain.
A shared support mailbox
Several people read the
support@mailbox; people with permission reply on its behalf.Sending from your store software
Your store software can send from your own domain over SMTP (465 or 587); the daily sending limit depends on your plan.
Highlights for e-commerce.
So customer correspondence reaches the inbox.
- DeliverabilityAligned SPF, DKIM and DMARC, encrypted delivery, outbound scanning and bounce suppression.
- ManagementDomains, mailboxes, aliases, groups, policies and the audit log in one dashboard.
- Security and spamSender verification, content and virus scanning, impersonation warnings, quarantine and two-step verification.
- WebmailInbox, conversations, search, rules and undo send, in your browser with nothing to install.
Bulk marketing such as campaigns and newsletters is outside Mühür Mail's scope; use an email marketing service for those. A sending API for apps to send from your own domain is on our roadmap.
Frequently asked questions
Can I send order emails through Mühür Mail?
Enter a mailbox and an app password in your store software's SMTP settings to send from your own domain. The daily sending limit depends on your plan; write to us about high-volume transactional sending.
What happens if a customer's address is invalid?
An address that fails permanently goes on the suppression list and isn't retried. You see the list in the admin dashboard and can remove an address from it if needed.
Make sure your replies reach customers.
First check your domain's email records, then finish the setup.